MetaOption LLC is known for developing innovative IT Solutions, which addresses various business needs by enterprises all around the globe. We have been successful in implementing advanced IT Solutions & Services, built on different platforms for all sorts of small & medium business enterprises.

Introduction of MetaCaseDesk

MetaOption introduces an advanced case management system MetaCaseDesk for business enterprises and other organizations of the world. After a strong and successful history of implementing advanced SharePoint Solutions, we bring MetaCaseDesk, as an innovative ticket handling tool. Being a proud Gold Certified member of Microsoft Partner Network, we excel in all technologies and platforms, designed and developed by Microsoft.

What is MetaCaseDesk?

MetaCaseDesk is an advanced case management system or a ticketing tool, which seamlessly integrates with your current service or help desk to streamline the complaint/issue resolution process for the customer service team. MetaCaseDesk, as a single and secured web based platform, packs various useful tools and FEATURES, which are not present on any other case management system.

MetaCaseDesk is an innovative real-time Case Management System, which is designed to address all the case management related requirements of a business establishment. The best thing is that, MetaCaseDesk is useful for all types of business enterprises, working at any stage.

MetaCaseDesk is compatible with-

SharePoint 2010

SharePoint 2013

Office 365 version of SharePoint Online
MetaOption Cloud

How is MetaCaseDesk useful for Business Enterprises & Organizations?

Every business enterprise uses a Case Management System to resolve all customer complaints efficiently. A well-managed service desk plays an important role in maintaining a healthy relationship with your customers. On the other hand, an improper customer assistance and support can create an adverse impact on your customer’s loyalty. This will not only tarnish your brand image in the market, but can also lead to hampering business opportunities for your brand in the future.

Here, using our Cloud based Case Management System for your business establishment can easily resolve all the complaints and issues, raised by your customer regarding the product or service you are dealing with. This ticketing tool is one of the most innovative complaint handling system, which can be customized as per the individual needs of an organization.

The innovative tools and features present in MetaCaseDesk will assist you in creating or deleting tickets, tracking case status, assigning tickets, taking quick actions against complaints or claims and doing more, just in a few simple hassle-free steps. This software platform is built on a user friendly interface, so that its users don’t face any issues while using it.

What MetaCaseDesk will do for you?

Handle Customer’s Complaints, issues and service request efficiently

Monitor the ticket’s lifecycle

Add tickets with customized fields

Reduce total time of ticket resolution

Improve Customer Relationships

Improve Customer’s Satisfaction Level

Reduced possibilities of error

Set the priorities for tickets

Build your brand’s reputation

Strengthen brand image in the market

Improved Customer Support & Assistance