MetaCaseDesk – A SharePoint based HelpDesk, Ticketing and Case Management Solution
What do you mean by ticketing tool?
Ticketing tool is a set of integrated web based software designed to automate the IT support services. Tickets are generally referred to problems/incidents raised by customers to whom solutions are provided by relevant support team. Also, it is used to monitor various business activities done by a company internally. MetaCaseDesk is one such personalized, proactive and robust ticketing tool.
Why Should I opt for MetaCaseDesk ticketing tool?
MetaCaseDesk is one of the most advanced ‘ticketing tools’ designed to offer business enterprise a cloud based help-desk. This platform leverages SharePoint online to manage company’s internal issue and customer’s complaints. Informative Dashboard, secured access to confidential data, email notifications, ticket tracking user interface system, and sound business intelligence are some of the exciting features embedded in MetaCaseDesk. It skyrockets your business model by reducing operational cost to almost 30%.
What type of businesses can benefit from MetaCaseDesk?
MetaCaseDesk, a Cloud based ticketing tool, offers its services to wide range of industries, E-Commerce, banking & operations, tourism & hospitality, and health care sectors to name a few.
I am interested in your MetaCaseDesk product. How do I get started with it?
We appreciate your interest in MetaCaseDesk ticketing tool. We offer customized solutions to clients as per their business needs. Contact our marketing executives to assist you with better solutions.
Do you offer trial version of MetaCaseDesk?
Yes, we offer trial versions to users for 15 days starting from the date of registration. All you need to do is register yourself by signing up with personal information and you will all set to go.
I am using SharePoint 2010 to manage business requirement. How can I switch from current ticketing environment to MetaCaseDesk by retaining all important documents?
MetaOption employs some of the best SharePoint experts’ who do real time collaboration with clients and then assesses the client’s requirement followed by system compatibility for migration of SharePoint data to Cloud based SharePoint Online platform.
Can I set priorities according to my business need?
Yes, with MetaCaseDesk you can set your own priorities to deliver services to client in time bound situation.
What if I accidently lose all my data?
MetaCaseDesk leverages Cloud platform which is the most sought technology of 21st century. It offers secured platform for all type of data. Connect seamlessly with end-users and build long term relation with clients! MetaOption’s MetaCaseDesk allows you to create and export data for all the modules.
What are the plans available for MetaCaseDesk ticketing tool?
MetaCaseDesk plans are designed keeping in mind the diverse portfolio of business enterprises. Contact our marketing team representatives to know about available plans.
What if I need to create extra instances?
Client can avail extra instances at a marginal processing fee.
Can I upgrade my services at any time?
Sure. We will be happy to upgrade your services at any point of time.
That’s fine. But what if I need to know more about your services.
Glad that you are interested in MetaOption IT services. Reach our technical support staff at (telephone number) or drop a mail at (email address). We will revert back to you with prompt solutions within 24 hours.