A ticketing tool is an interface between the organization and the users for handling the issues. These users are either external customers or internal employees. In both the cases, the information exchanged between the two entities are crucial not only for the issues at the hand, but also for the organization in the long-run. Thus,… Read More »
An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »
MetaCaseDesk is a cloud-based solution, which is accessible on Microsoft SharePoint Server 2010 and 2013. It offers three services to businesses, namely, ticketing software, IT helpdesk software, and case management system. MetaCaseDesk ticketing service provides many outstanding features, which let businesses to handle simple as well as complex technical (related to hardware and software) issues… Read More »
