What is the different between a ticket management system and a Helpdesk? This is a question, often invariably asked on various discussion forums. Following paragraphs narrate a little account on this. Let’s start with the help desk. A Help Desk software is the system which provides an interface to the helpdesk resource support person and… Read More »
You can’t go on using Outlook and Gmail inbox while handling customer cases. They do not perform centralized operation plus you can’t handle multiple accounts from a single mailbox. With all types of customer cases coming in continuously, you need software that customizes the arrangement of these cases in a manner they can be found… Read More »
Conventionally, a ticketing solution is understood as a system that handles issues coming internally from employees or externally from customers of an organization. But, in practice, it plays multiple roles than merely being a incident handler. Here, we will restrict ourselves to its significance for the internal work culture. Just look at a glance: 1.… Read More »
An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »
Broadly, there are two types of issues which businesses face regularly, and these are internal and customer issues. Internal issues are faced by the employees while performing their job, and these are resolved by the internal support team. Customer issues, on the other hand, are faced by the customers; these are related to the products… Read More »
MetaCaseDesk is a SharePoint-based ticketing tool, which businesses can run on Microsoft SharePoint server 2010 and 2013. It allows businesses to resolve their internal and customer issues on a daily basis. The ticket management process of MetaCaseDesk is simple. It starts when customers (or end users) raise tickets to resolve their issue, and ends when… Read More »
MetaCaseDesk is a cloud and SharePoint-based ticketing tool, Helpdesk application, and case management system. Small, medium and large sized businesses use it to manage their internal technical (hardware as well as software) issues in the form of tickets, on a daily basis. It allows customers (or end users) to raise tickets, and support team to… Read More »
MetaCaseDesk is a cloud-based solution, which is accessible on Microsoft SharePoint Server 2010 and 2013. It offers three services to businesses, namely, ticketing software, IT helpdesk software, and case management system. MetaCaseDesk ticketing service provides many outstanding features, which let businesses to handle simple as well as complex technical (related to hardware and software) issues… Read More »
