Tag Archives: Ticketing Management System

3 different ways to create and manage Helpdesk tickets in MetaCaseDesk – IT helpdesk software

Today, every enterprise is going away from their manual business management practices, and adopting automated software. That is, importance of information technology as a reliable assistance cannot be undermined. Numerous solutions have been developed to support many aspects of your business enterprise. Example of one such solution is IT Helpdesk, which usually acts as an… Read More »

Is a ticket management system different from a Help Desk software?

What is the different between a ticket management system and a Helpdesk? This is a question, often invariably asked on various discussion forums. Following paragraphs narrate a little account on this. Let’s start with the help desk. A Help Desk software is the system which provides an interface to the helpdesk resource support person and… Read More »