MetaCaseDesk is a SharePoint based Helpdesk system, designed and developed by MetaOption LLC, to help the enterprises in handling numerous issues on a day-to-day basis. Usually an automated system like MetaCaseDesk eliminates the routine tasks of handling the issues which was hitherto been done manually. This is particularly useful, when the similar issues are supposed… Read More »
What is called as a ticketing system? A ticketing system is a software solution that is designed to automate the process of handling customer or end user queries regarding information and support related to your enterprise’s products and services. Business Requirement? There is a practical constraint faced by business organizations while handling customers. Let’s ask… Read More »
Modern day business have been radically transformed as compared to a few years back. Area of their functions are no longer confined to regional or national territories. Working in a multinational market is a common practice these days. Here the key question is- what made this? The only answer is technology or more precisely information… Read More »
What is the different between a ticket management system and a Helpdesk? This is a question, often invariably asked on various discussion forums. Following paragraphs narrate a little account on this. Let’s start with the help desk. A Help Desk software is the system which provides an interface to the helpdesk resource support person and… Read More »
MetaCaseDesk – a SharePoint-based ticketing tool, IT helpdesk, and case management system, comes with many significant benefits. These benefits help businesses to resolve their internal and customer issues effortlessly. In this article, ten of these benefits are listed. Businesses do a lot of research before selecting a solution which can manage their recurring issues. There… Read More »
MetaCaseDesk is a cloud and SharePoint-based ticketing tool, Helpdesk application, and case management system. Small, medium and large sized businesses use it to manage their internal technical (hardware as well as software) issues in the form of tickets, on a daily basis. It allows customers (or end users) to raise tickets, and support team to… Read More »
