In 2005, America West took over US Airways, and slashed its customer service budget, outsourcing many of those functions. This resulted in neglecting and mishandling numerous customer complaints and thus angering them to the point that they rejected to do any business with the airline, eventually leading to its bankruptcy. Business and customers always go… Read More »
MetaCaseDesk is a SharePoint-based ticketing tool, which businesses can run on Microsoft SharePoint server 2010 and 2013. It allows businesses to resolve their internal and customer issues on a daily basis. The ticket management process of MetaCaseDesk is simple. It starts when customers (or end users) raise tickets to resolve their issue, and ends when… Read More »
MetaCaseDesk is a cloud and SharePoint-based ticketing tool, Helpdesk application, and case management system. Small, medium and large sized businesses use it to manage their internal technical (hardware as well as software) issues in the form of tickets, on a daily basis. It allows customers (or end users) to raise tickets, and support team to… Read More »
