Tag Archives: SharePoint Based Ticketing Tool

MetaCaseDesk’s Knowledgebase Feature Helps Businesses to Handle Recurring Issues

At times, resolving business issues becomes a tedious task for the support team, because they are supposed to resolve the same issues repeatedly. More importantly, as these repeated issues keep the team busy, as a result, they are not able to work on other high priority issues. Now, let’s consider another a scenario- what if… Read More »

How does MetaCaseDesk Assist Businesses in Resolving Internal Issues?

Broadly, there are two types of issues which businesses face regularly, and these are internal and customer issues. Internal issues are faced by the employees while performing their job, and these are resolved by the internal support team. Customer issues, on the other hand, are faced by the customers; these are related to the products… Read More »

Manage Tickets in MetaCaseDesk via Email, Customer Portal, and Support Portal

MetaCaseDesk is a SharePoint-based ticketing tool, which businesses can run on Microsoft SharePoint server 2010 and 2013. It allows businesses to resolve their internal and customer issues on a daily basis. The ticket management process of MetaCaseDesk is simple. It starts when customers (or end users) raise tickets to resolve their issue, and ends when… Read More »