Tag Archives: SharePoint Based Ticketing Solution

3 different ways to create and manage Helpdesk tickets in MetaCaseDesk – IT helpdesk software

Today, every enterprise is going away from their manual business management practices, and adopting automated software. That is, importance of information technology as a reliable assistance cannot be undermined. Numerous solutions have been developed to support many aspects of your business enterprise. Example of one such solution is IT Helpdesk, which usually acts as an… Read More »

How is MetaCaseDesk a secured ticketing tool?

A ticketing tool is an interface between the organization and the users for handling the issues. These users are either external customers or internal employees. In both the cases, the information exchanged between the two entities are crucial not only for the issues at the hand, but also for the organization in the long-run. Thus,… Read More »

Changing dimensions of an IT Helpdesk for modern day Businesses

Human society and especially corporate world has already travelled far in using the Information technology for boosting the efficiency of its business operations. But, at the same time, they are witnessing a new kind of challenges in surviving and excelling. This is because the recent developments, such as cloud computing, social cohesiveness at global yet… Read More »

Why do we need a ticketing system? And what MetaCaseDesk offers?

The contemporary world is witnessing a great degree of transition. With the rapid pace in the technological progress contributing to the IT revolution, physical distances are diminishing very fast. The phenomenon of globalization is taking place with an unprecedented way. Knowledge and ideas are being exchanged across the borders effortlessly. In a truly international arena,… Read More »