Any business organization is made for humans i.e. Customers, and made up of humans i.e. Employees. However, to sustain in the modern day business world, the business processes are being modernized by IT tools and techniques. This brings numerous benefits for the organizations, such as, scalability, universal accessibility and mobility among others. However, at the… Read More »
Human society and especially corporate world has already travelled far in using the Information technology for boosting the efficiency of its business operations. But, at the same time, they are witnessing a new kind of challenges in surviving and excelling. This is because the recent developments, such as cloud computing, social cohesiveness at global yet… Read More »
The contemporary world is witnessing a great degree of transition. With the rapid pace in the technological progress contributing to the IT revolution, physical distances are diminishing very fast. The phenomenon of globalization is taking place with an unprecedented way. Knowledge and ideas are being exchanged across the borders effortlessly. In a truly international arena,… Read More »
There are stores those consider their customer service as their strongest selling point and are known for their service rather than their products. The salesperson over there walks your bags to you instead of handing it over sales counter. The salesperson walks you themselves to the requested department instead of pointing or giving directions. Everytime… Read More »
Is managing your emails becoming a nightmare to you? Let us discuss two cases of missing Shirts. Elena is looking for a nice shirt for Damon as a present online. She found one to her liking in one online store. She orders it- the store advertises 3 days of delivery and she expected it will… Read More »
You can’t go on using Outlook and Gmail inbox while handling customer cases. They do not perform centralized operation plus you can’t handle multiple accounts from a single mailbox. With all types of customer cases coming in continuously, you need software that customizes the arrangement of these cases in a manner they can be found… Read More »
In 2005, America West took over US Airways, and slashed its customer service budget, outsourcing many of those functions. This resulted in neglecting and mishandling numerous customer complaints and thus angering them to the point that they rejected to do any business with the airline, eventually leading to its bankruptcy. Business and customers always go… Read More »
If businesses have to select a ticketing solution for managing internal and customer issues, then they need to select it by looking at its overall functionalities. It should provide enough user-friendly functionalities to the end users (customers), and at the same time, it should offer quality-driven functionalities to the support team to make their work… Read More »
MetaOption, LLC (“MetaOption”) is proud to announce the launch of MetaCaseDesk. MetaCaseDesk is a new, innovative IT helpdesk system, ticketing tool, and case management system for businesses running Microsoft SharePoint 2013 and 2010. Jersey City, NJ — (ReleaseWire) — 05/17/2016 –MetaOption, LLC (“MetaOption”) is proud to announce the launch of MetaCaseDesk. MetaCaseDesk is a new,… Read More »
MetaCaseDesk – a SharePoint-based ticketing tool, IT helpdesk, and case management system, makes it easy for businesses to handle internal and customer issues, by offering interactive dashboard to end user (or customer) and support team for analyzing the tickets. There is no dearth of solutions for managing business issues. But a business has to choose… Read More »
