Tag Archives: Helpdesk Ticketing Solution

Six unconventional facets of a ticketing solution for an organization

Conventionally, a ticketing solution is understood as a system that handles issues coming internally from employees or externally from customers of an organization. But, in practice, it plays multiple roles than merely being a incident handler. Here, we will restrict ourselves to its significance for the internal work culture. Just look at a glance:  1.… Read More »

Ticketing solution: A key to build strong organizational relationships

An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »