Tag Archives: Helpdesk Solution

How an IT Helpdesk Knowledgebase can manage recurring issues?

MetaCaseDesk is a SharePoint based Helpdesk system, designed and developed by MetaOption LLC, to help the enterprises in handling numerous issues on a day-to-day basis. Usually an automated system like MetaCaseDesk eliminates the routine tasks of handling the issues which was hitherto been done manually. This is particularly useful, when the similar issues are supposed… Read More »

Ever wondered how your customer service is ?

There are stores those consider their customer service as their strongest selling point and are known for their service rather than their products. The salesperson over there walks your bags to you instead of handing it over sales counter. The salesperson walks you themselves to the requested department instead of pointing or giving directions. Everytime… Read More »

With MetaCaseDesk resolve the piling up customer cases in no time

You can’t go on using Outlook and Gmail inbox while handling customer cases. They do not perform centralized operation plus you can’t handle multiple accounts from a single mailbox. With all types of customer cases coming in continuously, you need software that customizes the arrangement of these cases in a manner they can be found… Read More »

Review of MetaCaseDesk: A Sharepoint based Helpdesk solution by MetaOption

Review of MetaCaseDesk: A Sharepoint based Helpdesk solution by MetaOption Source :  absolute-sharepoint.com With over 250 000 companies using SharePoint day to day for their collaboration needs, the ecosystem of SharePoint third party vendors has grown tremendously over the past years. Companies invested heavily in their SharePoint deployment and by buying different products that are… Read More »