A ticketing tool is an interface between the organization and the users for handling the issues. These users are either external customers or internal employees. In both the cases, the information exchanged between the two entities are crucial not only for the issues at the hand, but also for the organization in the long-run. Thus,… Read More »
What is the different between a ticket management system and a Helpdesk? This is a question, often invariably asked on various discussion forums. Following paragraphs narrate a little account on this. Let’s start with the help desk. A Help Desk software is the system which provides an interface to the helpdesk resource support person and… Read More »
There are stores those consider their customer service as their strongest selling point and are known for their service rather than their products. The salesperson over there walks your bags to you instead of handing it over sales counter. The salesperson walks you themselves to the requested department instead of pointing or giving directions. Everytime… Read More »
In 2005, America West took over US Airways, and slashed its customer service budget, outsourcing many of those functions. This resulted in neglecting and mishandling numerous customer complaints and thus angering them to the point that they rejected to do any business with the airline, eventually leading to its bankruptcy. Business and customers always go… Read More »
