What is the different between a ticket management system and a Helpdesk? This is a question, often invariably asked on various discussion forums. Following paragraphs narrate a little account on this. Let’s start with the help desk. A Help Desk software is the system which provides an interface to the helpdesk resource support person and… Read More »
Human society and especially corporate world has already travelled far in using the Information technology for boosting the efficiency of its business operations. But, at the same time, they are witnessing a new kind of challenges in surviving and excelling. This is because the recent developments, such as cloud computing, social cohesiveness at global yet… Read More »
There are stores those consider their customer service as their strongest selling point and are known for their service rather than their products. The salesperson over there walks your bags to you instead of handing it over sales counter. The salesperson walks you themselves to the requested department instead of pointing or giving directions. Everytime… Read More »
You can’t go on using Outlook and Gmail inbox while handling customer cases. They do not perform centralized operation plus you can’t handle multiple accounts from a single mailbox. With all types of customer cases coming in continuously, you need software that customizes the arrangement of these cases in a manner they can be found… Read More »
An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »
Now keyboard has replaced pen and pencil, printer has replaced books and notebooks, and computer has replaced desk filled with office products. This means that the time of paperless office has already come, as almost all the businesses have started to completely depend on digital devices for their work, like laptop, tablet, desktop PC and… Read More »
Every large organization is required to manage a large number of internal and customer issues on the daily basis. To make ticket management easier, and resolving time faster, they create business units, and assigns tickets to these units. But, they need a separate team for managing these units, assigning tickets to them, and getting tickets… Read More »
