What is called as a ticketing system? A ticketing system is a software solution that is designed to automate the process of handling customer or end user queries regarding information and support related to your enterprise’s products and services. Business Requirement? There is a practical constraint faced by business organizations while handling customers. Let’s ask… Read More »
Today, every enterprise is going away from their manual business management practices, and adopting automated software. That is, importance of information technology as a reliable assistance cannot be undermined. Numerous solutions have been developed to support many aspects of your business enterprise. Example of one such solution is IT Helpdesk, which usually acts as an… Read More »
A ticketing tool is an interface between the organization and the users for handling the issues. These users are either external customers or internal employees. In both the cases, the information exchanged between the two entities are crucial not only for the issues at the hand, but also for the organization in the long-run. Thus,… Read More »
There are stores those consider their customer service as their strongest selling point and are known for their service rather than their products. The salesperson over there walks your bags to you instead of handing it over sales counter. The salesperson walks you themselves to the requested department instead of pointing or giving directions. Everytime… Read More »
The success of an organization depends on how promptly it is able to resolve the complaints raised by its customers and providing them a satisfactory experience. Here, the level of customer satisfaction is determined by the skills of the employees within the organization. And, employees’ skill in handling the issues is contingent on how much… Read More »
An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »
Now keyboard has replaced pen and pencil, printer has replaced books and notebooks, and computer has replaced desk filled with office products. This means that the time of paperless office has already come, as almost all the businesses have started to completely depend on digital devices for their work, like laptop, tablet, desktop PC and… Read More »
Many internal tasks of businesses are needed to be done repeatedly and exclusively by the support team, like, backing up the system and email data on a monthly basis, servicing the workstations on the requirement basis, etc. But, the support users normally don’t know when they have to do these tasks, until they receive notifications… Read More »
MetaOption, LLC (“MetaOption”) is proud to announce the launch of MetaCaseDesk. MetaCaseDesk is a new, innovative IT helpdesk system, ticketing tool, and case management system for businesses running Microsoft SharePoint 2013 and 2010. Jersey City, NJ — (ReleaseWire) — 05/17/2016 –MetaOption, LLC (“MetaOption”) is proud to announce the launch of MetaCaseDesk. MetaCaseDesk is a new,… Read More »
