Category Archives: General

Knowledgebase: means to generate profit and handle impatient customers

The big revolution that the internet has brought with it has also greatly influenced the way of businesses and customers’ interaction. Though it has opened up numerous paths for businesses to turn a profit, it has also made customers autonomous and has proportionally increased their expectations too. The IT support department that is entrusted with… Read More »

Your Customers drive your Profitability

Research has proved the strong correlation between customer experience and loyalty. Businesses those get this concept are likely to maintain their customers and have them recommended to others too. Businesses that offer a high level of customer satisfaction will reap the benefits in terms of revenue and reputation. •  Customers will pay more The FORBES,… Read More »

The Secret to better E-mail Management

Is managing your emails becoming a nightmare to you? Let us discuss two cases of missing Shirts. Elena is looking for a nice shirt for Damon as a present online. She found one to her liking in one online store. She orders it- the store advertises 3 days of delivery and she expected it will… Read More »

With MetaCaseDesk resolve the piling up customer cases in no time

You can’t go on using Outlook and Gmail inbox while handling customer cases. They do not perform centralized operation plus you can’t handle multiple accounts from a single mailbox. With all types of customer cases coming in continuously, you need software that customizes the arrangement of these cases in a manner they can be found… Read More »

Grow your business with MetaCaseDesk and provide value services

In 2005, America West took over US Airways, and slashed its customer service budget, outsourcing many of those functions. This resulted in neglecting and mishandling numerous customer complaints and thus angering them to the point that they rejected to do any business with the airline, eventually leading to its bankruptcy. Business and customers always go… Read More »

Turnaround time – the easiest way to measure the support user’s performance

The success of an organization depends on how promptly it is able to resolve the complaints raised by its customers and providing them a satisfactory experience. Here, the level of customer satisfaction is determined by the skills of the employees within the organization. And, employees’ skill in handling the issues is contingent on how much… Read More »

Six unconventional facets of a ticketing solution for an organization

Conventionally, a ticketing solution is understood as a system that handles issues coming internally from employees or externally from customers of an organization. But, in practice, it plays multiple roles than merely being a incident handler. Here, we will restrict ourselves to its significance for the internal work culture. Just look at a glance:  1.… Read More »

Ticketing solution: A key to build strong organizational relationships

An organization’s success depends on how it deals with people, whether internally i.e. employees or externally i.e. customers. A good relationship with the customers is critical for the business to grow, at the same time, a good relationship among employees is critical to keep it strong. Both employees and customers often face various issues while… Read More »

Business Intelligence in SharePoint

Over the years, many people have asked for a business intelligence platform, tied to their SharePoint platform. We have all come to realise that in reality SharePoint is a great presentation layer and central repository for content. As such it was natural for Microsoft to add Business Intelligence features into it. Over the years Microsoft… Read More »

Review of MetaCaseDesk: A Sharepoint based Helpdesk solution by MetaOption

Review of MetaCaseDesk: A Sharepoint based Helpdesk solution by MetaOption Source :  absolute-sharepoint.com With over 250 000 companies using SharePoint day to day for their collaboration needs, the ecosystem of SharePoint third party vendors has grown tremendously over the past years. Companies invested heavily in their SharePoint deployment and by buying different products that are… Read More »