Available on on-premise and MetaOption cloud for SharePoint, non-SharePoint & Office 365 users
Thankfully! MetaCaseDesk runs on your on-premise SharePoint environment. And, while using it on MetaOption Cloud, an optional sync component syncs the data back to your Office 365 SharePoint Online lists and libraries.
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MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.
Customers not using SharePoint and SharePoint Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud.
MetaCaseDesk has two major portals. Support User portal allows supports users to login, create, manage and track tickets. Customer portal allows users to login into a secure SharePoint website and report/track incidents/cases.
Supported authentication modes for customer users are Active Directory (AD), Cross Domain Authentication, Custom Login/Password, and Web Services. Thus, System setting allows users to view ticket through a secure link without logging into the system.
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